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FAQ(Frequently Asked Questions) YOUR WISHES, YOUR NEEDS... WE PROVIDE!

? ? ? Shaanxi Guanjie Technology started in 2003. We recognized an urgent need in botanical extract with modern science.? ? ?
What we are?
? ?    A: We are a botanical extract manufacturer and health ingredients provider. We dedicating?Herb Extract?Specialist?Over 13 Years Skills.
? ?    We also provide Custom-Produced Dry Extracts, Standardised Dry Extracts, Formulation Of Liquid Extracts, Standardised Concentrated Extracts, ? ? Standardised Fluid Extracts, Hydro-alcoholic & Glycerine Extracts, Standardised Vegetable Complexes and so on.
? ?    So if you cannot find ready products here, you can email us detailed requirement and we'll try our best to tailor the suitalbe product for you. ? ? ?
How can we guarantee you receive an good quality product?
? ?    A: We are specialist in this feild over 13 years and our facotry is GMP and ISO certified.
   We test every batch of our product. We use HPLC, UV, GC and TLC and etc.?
   We also cooperate with indepent third party lab such as SGS and etc.. ? ? ?
Ordering and Payment
How can I place an order?
? ? A:We accept orders through the Alibaba and mail. ?
Packing & Storage Condition
? ? What is your packing?
? ? A: Packing: 1KG per aluminium foil bag. 25/kg paper drum with double PE bags inside.
? ? How should I keep the products?
? ? A: Storage: Store in cool & dry place, keep away from strong light and heat. ?
? ? Payment
What forms of payment do you accept??
? ? A: We accept L/C, D/A, D/P, T/T, Western Union, Paypal.
? ? Shipping & Delivery
With transportation do we use?
? ? A: Transit could be DHL,UPS,TNT,EMS,Fedex,and so on. ? ? For mass orders, it will be delivered by air or sea. ?
? ? How about the delivery?
? ? A: Depending on your location, please allow 1-10 business days for your order to arrive. ? ? For small order, please expect 3-7 days by UPS DHL EMS. ? ? For mass order, please allow 5-8 days by Air, 15-30 days by Sea. ?
? ? Return Service Policy
? ? What is your return policy??
? ? A: We offer a 90-Day 100% Risk Free Guarantee for any orders. We will refund your money if our products is not as you required. ?